SERVICES: Response MAnagement

Boardwalk will qualify and fulfill your inbound inquiries, freeing your staff to focus on closing business. Whether your inquiries come from mail, email, telephone, or Web, we have the technology needed to become a seamless extension of your organization.

Among our capabilities are:

• Dedicated inbound lines, including international and toll free
• Automatic call routing
• T1-based Internetworking
• Website and e-mail hosting
• Complex lead routing with customized formats
• Sophisticated reporting
• Rapid upstaffing and quick absorption of your selling proposition
• Direct entry into client CRM systems
• Support for all popular relational database formats
• Multi-lingual inbound response
  

We partner with companies with inquiry volumes ranging from 1,000 to 20,000 per month who want customization and the attention to detail that isn't available from the high-volume fulfillment shops. With Boardwalk, your company is assigned a team of individuals selected from our pool of Sales Analysts — the same individuals who execute our high-level sales intelligence probes. This skilled team quickly absorbs your technology and selling proposition, and is ready to engage your prospects in an interactive dialogue that reveals their true buying intentions.

As part of your response management process, Boardwalk can implement a comprehensive Web-based lead distribution system that gives your field sales force instant access to rapidly developing sales opportunities. To find out more, please review three of our Case Studies.